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Geoff
Ball & Associates Enabling people to work Together BETTER Geoff Ball & Associates, 164 Main Street, Room 210 Los Altos, CA 94022, Phone 650-941-1497, ghball@aol.com |
MINDSETS FOR WORKING WITH DILEMMAS
| Dilemmas thinking requires the following mindsets: | ||
| Avoiding excesses; we agree not undermine each other | ||
| Knowing that how we think is as important as the specifics we consider | ||
| Seeking to truly understand the experience of those "on the other side.” | ||
| Believing that dilemmas thinking can lead to superior performance | ||
DILEMMAS PROCESS --Five Phases for Managing Dilemmas
Phase |
Outcome |
|
| Assess the situation from a dilemmas perspective | Determination that there is a dilemma to be managed | |
| Agree to share responsibility for this dilemma | Agreement by key parties to partner in managing the dilemma | |
| Understand the dilemma | Deep understanding of the dynamics and the connections of the dilemma | |
| Find approaches to manage the dilemma | Specific actions to take and commitment to take them | |
| Create and monitor dilemma boundary indicators | Indicators and monitoring system that will show when minimums are approached or crossed |
Capturing what is said on one large piece of paper emphasizes the connection between the parts and pieces of a dilemma.
For a more detailed discussion see our paper on Managing Dilemmas
