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Geoff
Ball & Associates Enabling people to work Together BETTER Geoff Ball & Associates, 164 Main Street, Room 210 Los Altos, CA 94022, Phone 650-941-1497, ghball@aol.com |
OUTCOMES FROM WORKING ON DILEMMAS
| Limiting the damage: This negotiated set of limits, indicators and parameters constrain the immediate damage caused by excess zeal in pursuing one goal at the cost of the other goal and by narrow thinking. | ||
| Managing towards maximal resolutions for the dilemma: We
seek specific actions and behaviors that enable high performance on BOTH
sides of the dilemma. Since that requires continuing oversight, we focus
on 'managing' the dilemma rather than 'solving' it. Work on dilemmas must be supported by |
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| Building strong working relationships: These enable people tasked with different sides of the dilemma to explore jointly both sides of the dilemma for their mutual benefit. And effective dilemmas management strengthens working relationships | ||
| Creating Shared Mental Maps and Representations: These enable us to see dilemmas clearly, think about dilemmas powerfullly and manage them through time. The fact that they are shared greatly facilitates communication. Knowing generic classes of dilemmas enables us to catalogue strategies for consideration in a specific situation. |
