Geoff
Ball & Associates
Enabling people to work
together to achieve powerful results
Geoff Ball & Associates, 164 Main Street, Room 210
Los
Altos, CA 94022, Phone 650-941-1497, ghball@aol.com
Facilitation | Conflict
Resolution | Strategy
Work | Goals-in-Tension | Building
Smart Working Groups |
DILEMMAS
(Goals-in-Tension) THINKING
- A
critical organizational competency -
Dilemmas Thinking focuses on on-going approaches that maximize the benefits of both sides of a dilemma while minimizing the drawbacks of pursuing either side alone. They can be thought of as Goals-in-Tension.
WHAT ARE DILEMMAS A dilemma is a pair of apparently mutually exclusive goals both of which are highly valuable to the organization. This tension can be valuable or destructive.
OUTCOMES Outcomes and Products
PROCESS Our approach to managing dilemmas within your organization
DIAGRAMS Diagrams enable us to make connections and handle complexity.
VIDEOS We've created two short videos to make Dilemmas come to life. People often say after watching the videos - "Oh that's what you mean. Why we face dilemmas all the time in our business."
DILEMMA RESOURCES Papers, diagrams, websites
Dilemmas when poorly managed,
are a major source of organizational conflict.
Dilemmas when well managed, are
a major organizational strength
"We frequently worked with
the seventeen member group of distinct personalities well into the
evening. Your calm demeanor, good humor and ability to help the group
focus on issues rather than each other was invaluable."
William Meyer, Supervisor, and
Jody London, Project Manager,
California Public Utilities Commission
CONSULTING ON DILEMMAS
If unmanaged dilemmas are creating problems in your organization, we would be delighted to consult with you to develop the understanding and skills needed in your organization to manage dilemmas for competitive advantage.